Frequently Asked Questions

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

1)Click the "My Account / Order Status" link at the top right side of our site.
2)Enter your email address.
3)Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view ourPrivacy Policyfor more information.

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

Shipping is free in the continental USA if your order total exceeds $75.00. For orders less then $75.00, We use live Fed Ex rates which will be displayed at checkout.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

We will permit return only if we have mis-shipped or if the product isn't as described in our offer. Product can be returned under these conditions provided it is unused and returned in original packaging. All returned product must be identified with a RMA number (return materials authorization) which should be obtained from our customer service department.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

We are required to charge Sales Tax in any State applicable.

We are also required to charge sales tax in all states where we have showrooms or offices. A full list of those states are listed below:

• Pennsylvania
• Arizona
• Illinois
• Texas
• California
• New Jersey
• New York
• North Carolina
• Washington

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged within 24 hours prior to shipment of your item(s).

We appreciate the difficulty of buying something without feeling it, touching... examining it... To help calm those doubts, we extend our 100% money back guarantee on every order.

You may return any purchase for any reason for a complete refund. We'll even pay the return freight on any USA domestic shipment.

With every USA order, we enclose a prepaid Fed Ex return label and instructions. Any questions, just call our toll free number800-964-5708 or email us and we'll be happy to help.

Our only condition for return is that the product must be unused and it must be returned within 3 weeks.

Low Price GuaranteeIt is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

We value your privacy. Please view ourPrivacy Policyfor complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Orders are typically processed within 2–3 business days, with standard shipping taking 5–7 days. We accept returns within 30 days of purchase. For detailed policies and FAQs, please visit our website.

We ship to selected countries which are indicated on the dropdown box at checkout. If your country is shown, then we will ship.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

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